Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
Order
How can I check my order?
How can I check my order?
To view your order details, please find at ‘My Account’>’Track Your Order’ or via the confirmation email we sent. If it's not in your inbox, kindly check your spam folder.
If you need any assistance or have questions, feel free to reach out to our customer support. We're here to help.
How do I apply my promotion/discount code?
How do I apply my promotion/discount code?
To redeem a promotion/discount code, enter your code on the shopping cart or checkout page.
Please note that promotions cannot be combined with any other ongoing offer/promotion/discount, and only one promo code can be applied per order.
Additionally, free gifts may change due to inventory issues or shortages, and HOLIKA HOLIKA reserves the right to make alterations without prior notice.
What kind of payment do you currently accept?
What kind of payment do you currently accept?
We currently accept Paypal and major credit cards (Visa, Mastercard etc)
Your card will be charged during the final checkout through Payment wall, which provides an online payment service.
Shipping, Returns & Exchanges
Do you offer international shipping?
Do you offer international shipping?
We currently ship our products within the United States and Canada only.
I've received a wrong or defective item.
I've received a wrong or defective item.
We do our best to ensure orders are packaged correctly, but occasionally mistakes may occur during picking or problems may arise during delivery.
If you received a wrong or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
We may request additional photos of the damaged items, so please refrain from disposing of them until you have connected with our team.
I didn't receive my package.
I didn't receive my package.
Have you had a chance to check your tracking information? We recommend checking around your property and with any neighbors. If you're still unable to locate the package, please contact us so we can assist by initiating an investigation with the courier.
Why isn't the tracking of my package updated?
Why isn't the tracking of my package updated?
Once an order has left our distribution center, please be aware that it may take a few business days for certain shipping operators to update additional tracking details on their website.
For further questions, use ‘Contact Us’ form or send an email at customerservice@enprani.com.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
We use a variety of couriers depending on the destination, so shipping times may vary. Please keep in mind that the following timelines are estimates and not guarantees.
While we make every effort to meet delivery expectations, occasional delays may occur due to factors such as logistics issues, weather conditions, or other unforeseen circumstances.
If you have not received your order within the expected timeframe, feel free to contact us, and we will initiate an investigation with the courier to resolve the issue.
USA / Western : up to 2~3 business days
USA / Central : up to 3~4 business days
USA / Eastern : up to 4~5 business days
CAD : up to 6~10 business days
* The following dates are estimated based on USPS GROUND ADVANTAGE and FEDEX GROUND INTERNATIONAL.
What are your shipping options and costs?
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs vary based on location and order size. Free shipping is available for orders over $50, which you can find on our shipping policy page.
(In an effort to save you on shipping expenses, HOLIKA HOLIKA receives proposals from delivery partners every week and selects the best courier for your order.)
Free Shipping with orders $50+
Free Shipping with orders $50+
When the total amount in your cart exceeds $50, the shipping fee will be waived. However, please ensure the waived shipping is correctly applied during checkout before completing your order. If the shipping fee is still applied despite exceeding $50, kindly contact us for assistance.
What is your return policy?
What is your return policy?
We accept returns within 7 days of purchase for unused, unopened products. For more information, please visit our return policy page.
How long does it take to process a refund?
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned product. The refund will be issued to the original payment method.
Can I exchange a product for a different shade?
Can I exchange a product for a different shade?
Yes, we offer shade exchanges for unopened products. Please note that additional fees, such as restocking and shipping, may apply. Contact customer service to arrange the exchange.
Product
What ingredients are used in your products?
What ingredients are used in your products?
We use high-quality, safe ingredients sourced from trusted suppliers. Each product page lists the full ingredient breakdown. You can also reach out to us for any specific ingredient-related questions!
What is the expiry date of your products?
What is the expiry date of your products?
All products will have an expiry date noted on the packaging. The typical shelf life is 12 to 24 months after opening, but this can vary by product.
How do I store your products?
How do I store your products?
For best results, we recommend storing products in a cool, dry place away from direct sunlight. Some items may require refrigeration—details are provided on the product packaging.
Finding HOLIKA HOLIKA in South Korea
✈️Are you planning to visit Korea? Welcome!
You can find our products at these major retailers, with many more locations available throughout Korea.
HOLIKA HOLIKA
HOLIKA HOLIKA
- Holika Holika Myeongdong Theater Store
: 54-2 Myeongdong 1-ga, Jung-gu, Seoul - Holika Holika Myeongdong Store
: 1 Myeongdong 8-gil, Jung-gu, Seoul - Holika Holika Dongseong-ro Central Store
: 1F & 2F, 31 Dongseong-ro, Jung-gu, Daegu (Dongseong-ro 2-ga) - Holika Holika Busan Gwangbok Store
: 38-6 Changseon-dong 1-ga, Jung-gu, Busan - Holika Holika Express Bus Terminal Store
: B1F, 188 Sinbanpo-ro, Seocho-gu, Seoul (Gangnam Express Bus Terminal) - Holika Holika Gangnam Station Store
: E55, 56 Teheran-ro 101, Gangnam-gu, Seoul
OLIVE YOUNG
OLIVE YOUNG
- Olive Young Hongdae Town
: 57 Hongik-ro 6-gil, Mapo-gu, Seoul - Olive Young Gangnam Town
: 1st–3rd Floor, 429 Gangnam-daero, Seocho-gu (Dongil Building), Seoul - Hongdae Entrance Station Store
: 1F, LG Palace, 156 Yanghwa-ro, Mapo-gu, Seoul - Incheon Airport Terminal 1 Store
: B1 Central, 272 Gonghang-ro, Jung-gu, Incheon - Olive Young Gangnam Enter-6 Store
: 26, 27, Enter-6, B1, 188 Sinbanpo-ro, Seocho-gu, Seoul - Olive Young Seomyeon Town
: 1F, Dongbo Plaza, 704 Jungang-daero, Busanjin-gu, Busan - Olive Young Daegu Town
: 33 Dongseong-ro 5-gil, Jung-gu, Daegu (Samdeok-dong 1-ga 5-1)